Computer Technician (Helpdesk)

Job Locations US-FL-Orlando
Posted Date 1 month ago(2/20/2018 4:25 PM)
Job ID
# of Openings
Information Technology


The Computer Technician will provide technical assisitance to computer users. Answer or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems in supprt of our Orlando, office location.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Oversee the daily performance of computer systems.

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications. 




Associates degree with a minimum of 3 years of relevant experience or high school diploma/GED with a minimum of 5 years of relevant experience to the duties listed above.

Must be a U.S. Citizen



Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.






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